Heavys Mobile APP FAQ
A: Yes, although for some early batches, a firmware (FW) upgrade is required to use the iOS version. You can perform this upgrade through an Android phone or via a USB updater. Once the upgrade is complete, you’ll be able to use the app on iOS.
Q: I connected my H1H to the app, but I can’t hear music through them.
A: As mentioned in the app instructions, you need to first pair your H1H with your phone directly, and then connect them through the app.
Q: How can I tell if my H1H has the latest firmware?
A: When connected to the app, it will notify you if your firmware is up to date. If not, you'll be prompted to update.
Q: Why is it important to update my firmware?
A: Firmware updates provide crucial bug fixes and new features that improve the overall usability of your headphones.
Q: Are my EQ settings saved when I close the app?
A: Yes, EQ settings are persistent and saved directly within the headphones.
Q: What is the 5-band equalizer, and how do I use it?
A: Quick Guide to Using a 5-Band Equalizer (EQ) for Beginners
Q: How do I connect my headphones to the app?
A: First, connect your H1H to your phone, then open the app and connect the headphones through it.
Q: How do I update the firmware of my headphones?
A: Once your headphones are connected to the mobile app, the app will notify you if a firmware update is available.
Q: What should I do if the app is not detecting my headphones?
A: Ensure the headphones are not paired to another device at the same time. You may need to select 'Forget Device' on other devices.
Other Questions
Q: I am connected to my phone, but the app is failing to connect to my H1H.
A: The following issues might prevent the app from connecting:
- You are using multipoint, so ensure you are connected to only one device (your phone) to use the app.
- If you have an iOS phone, update the H1H firmware via an Android phone or USB updater before using the app on iOS.
- You may have a Xiaomi/Redmi phone, or another manufacturer that uses non-standard Bluetooth hardware/firmware, which is outside our control.
Q: I tried using the EQ, but an error screen appeared.
A: To use the EQ, you must be connected to your phone first, then to the app, and finally stream music through your H1H.
Q: I experience crashes when accessing the EQ.
A: Ensure your firmware is updated to the latest version (currently 2.6.4) through the app.
Q: Can I use the EQ without updating the firmware?
A: You might be able to, but it may result in poor sound quality, potential crashes, and a reset of the headphone’s internal chipset.
Q: Can I play music during a firmware update?
A: It’s recommended not to play music during the update to avoid accidental button presses or power downs. However, the update should proceed even if music is playing, except during the final stage, which involves a reset.
Q: I updated my firmware, but now I can’t connect to my headphones.
A: You may need to select 'Forget Device' in your phone’s Bluetooth menu, re-pair your H1H, and reconnect to the app after the update.
Q: After a firmware update, I see two devices available, but one won’t connect.
A: This can happen after a firmware update. Your phone may identify the headphones as a new device. Simply select 'Forget Device' in the Bluetooth menu and re-pair the headphones.
Q: I hear a clicking sound when adjusting the EQ sliders.
A: This issue occurs on certain Android devices and will be fixed in a future update.
Q: What should I do if a firmware update fails?
A: Close the app, restart your headphones, and then restart the firmware update process.
